

AI works. This is how.
Two companies. The same brief: rebuild customer service around AI. The same models. The technology company goes live within six months. The large bank is counting in years. That is not an anecdote. That is the pattern in Stanford’s Enterprise AI Playbook, which examined 51 successful AI deployments from the inside. The difference between weeks and years never lies in the technology. It lies in the organisation. Last month I wrote: AI works, most organisations do not. This mon
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AI works. Does your organisation?
Twenty months ago I wrote my first newsletter on AI. About Laloux, about how we see people in organisations. Five editions later the question has become a good deal flatter: is any of that money coming back? McKinsey published its State of AI at the end of August. Nine in ten organisations use AI. Eighty per cent of employees say it makes them more productive. And the share of companies seeing it in the profit line: 37 per cent. Exactly the same as last year. The front-runner
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